Acting our way into new thinking…

Energy Web  

At the end of February our CEO Walter Kok laid out the concept of a decentralized SLA and how it will form the basis of a new type of service-level agreement (SLA) for enterprises and vendors alike. Unlike a traditional, bilateral SLA, a DSLA approach is inherently distributed and establishes multilateral trust that the services will be delivered according to the agreement. This new type of business and technical architecture will enable very transparent reporting on the actual, real-world service quality.